Refund policy

Returns, Exchanges & Refunds

Because items are handmade and often made-to-order:

• Returns and exchanges are not accepted, unless an item arrives damaged or defective

• If your item arrives damaged, contact us within 48 hours of delivery with photos of the damage

• Approved refunds or replacements will be handled on a case-by-case basis

Normal wear, misuse, or dissatisfaction with style, color preference, or size expectations are not considered defects.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at yarnelle.ca@gmail.com. Please note that returns will need to be sent to the following address: 95 Pinery Trail, Scarborough, ON M1B 6C2

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at yarnelle.ca@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at yarnelle.ca@gmail.com.